Refund Policy

Credits do not expire. They are attached to the account that completes checkout and are intended for full audit runs inside o-early.

Credits have no cash value outside the service and cannot be transferred between accounts unless o-early agrees to do so for a support or billing correction.

Failed runs are automatically returned when the system determines that a paid audit did not complete the expected processing path. This includes eligible failures during teaser handoff, queue processing, or full audit generation.

If a failure is partial, o-early may preserve available artifacts and mark the task accordingly instead of treating it as a fully completed audit.

A credit is normally considered used once o-early generates a completed audit report or equivalent result artifact for the submitted target. Disagreement with the recommendations, model wording, or business usefulness of a completed audit report does not automatically qualify for a refund.

If you believe you were charged incorrectly, bought the wrong package, did not receive credits after a successful checkout, or saw a duplicate charge, contact us with your account email and checkout details. We will review the payment and task records.

o-early may decline refunds or credit restoration when activity appears abusive, fraudulent, unauthorized, or designed to repeatedly consume infrastructure while avoiding payment.